Last updated: August 18, 2026
We want purchases from IsoHorns to arrive as expected. This policy describes the general process for returns, cancellations, and refunds. Product-specific or written quote terms take priority where applicable.
Requesting a return
Contact us before returning an item. Include your order number, the reason for the request, and photographs when the item is damaged or incorrect. Items returned without authorization might be delayed or refused.
Return eligibility
Eligible items must generally be unused, complete, and returned in their original packaging. Custom, configured, clearance, final-sale, hazardous, perishable, downloaded, or specially ordered products might not be returnable unless defective or required by law.
Return shipping and restocking
Return shipping costs and any disclosed restocking charges depend on the reason for return and the applicable order terms. We cover reasonable return costs when we supplied an incorrect or verified defective item.
Refunds
Approved refunds are issued to the original payment method after returned goods are received and inspected. Bank and payment-provider processing times vary. Original expedited shipping charges are generally non-refundable unless required by law.
Cancellations
Contact us as soon as possible. An order can be cancelled before processing or shipment when feasible; custom or committed supplier orders may not be cancellable.
Contact us
Questions about this policy can be sent to hello@isohorns.com.
IsoHorns LLC
410 S 15th St STE 2307, McAllen, TX, 78501, United States