Last updated: September 4, 2026
This policy explains the general retention practices used by IsoHorns LLC for IsoHorns. A longer or shorter period may apply when required by law, needed to resolve a dispute, prevent fraud, enforce an agreement, or honor a valid deletion request.
Retention schedule
- Accounts and profiles: while active and generally up to 24 months after closure.
- Orders, invoices, tax, and payment records: generally 7 years after the transaction, or longer when legally required.
- Customer support, quote, and dispute records: generally 24 months after the matter closes.
- Marketing preferences and campaign records: generally 24 months after the last interaction or until consent is withdrawn, subject to a minimal suppression record.
- Security logs and backups: rotated on operational schedules; deleted information may remain in protected backups for up to 90 days before aging out.
Deletion and anonymization
At the end of the applicable period, information is deleted, de-identified, or aggregated unless continued retention is justified. Deletion from active systems may not immediately remove information from encrypted backups or records that must be retained by payment, tax, fraud-prevention, or legal-service providers.
Your requests
You may request access, correction, or deletion using the contact information below. We may verify your identity and may retain limited information to document and honor the request.
Contact us
Questions about this policy can be sent to hello@isohorns.com.
IsoHorns LLC
410 S 15th St STE 2307, McAllen, TX, 78501, United States