Last updated: September 7, 2026
We want purchases from IsoHorns to arrive as expected. This policy describes the general process for returns, cancellations, and refunds. Product-specific or written quote terms take priority where applicable.
Requesting a return
Contact us before returning an item. Include your order number, the reason for the request, and photographs when the item is damaged or incorrect. Items returned without authorization might be delayed or refused.
Return eligibility
Unless product-specific or written order terms state otherwise, return requests must be submitted within 30 days after delivery. Eligible items must generally be unused, complete, and returned in their original packaging. Custom, configured, clearance, final-sale, hazardous, perishable, downloaded, or specially ordered products might not be returnable unless defective or required by law.
Return shipping and restocking
Return shipping costs depend on the reason for return and the applicable order terms. A restocking fee of up to 20% may apply when disclosed and permitted by law. We cover reasonable return costs when we supplied an incorrect or verified defective item.
Refunds
Approved refunds are issued to the original payment method within 10 business days after returned goods are received and inspected. Banks and payment providers may require additional processing time. Original expedited shipping charges are generally non-refundable unless required by law.
Warranty
Unless a product page or written order term states otherwise, products include a 1 year limited warranty covering verified defects in materials or workmanship. Misuse, unauthorized modification, normal wear, and accidental damage are not covered unless required by law.
Cancellations
Contact us as soon as possible. We aim to accept cancellation requests made within 2 hours, but an order cannot be cancelled after processing, supplier commitment, or shipment has begun. Custom or specially ordered products may not be cancellable.
Return shipping
Responsibility for return shipping is determined by the reason for return, the product terms, and applicable law, and will be stated in the return authorization.
Contact us
Questions about this policy can be sent to hello@isohorns.com.
IsoHorns LLC
410 S 15th St STE 2307, McAllen, TX, 78501, United States