Privacy Policy

Last Updated: 2024-03-15

This Privacy Policy explains how we collect, use, protect, and disclose personal information gathered through our website.

1. Information Collection

We collect information from you when you visit our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information collected may include:

Name
Email address
Mailing address
Phone number
Credit card information
Other relevant information

2. Use of Information

Any information we collect from you may be used in one of the following ways:

To personalize your experience
To improve our website
To improve customer service
To process transactions
To send periodic emails

3. Information Protection

We implement a variety of security measures to maintain the safety of your personal information. Sensitive and private data exchange happens over a SSL-secured communication channel and is encrypted and protected with digital signatures.

4. Information Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other"s rights, property, or safety.

5. Third Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

6. Cookies

Our website uses "cookies" to enhance user experience. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent.

7. Consent

By using our site, you consent to our website’s privacy policy.

8. Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

9. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

IsoHorns LLC
30 N. Gould St. Ste R, Sheridan, WY 82801
Email: privacy@isohorns.com

IsoHorns LLC Fulfillment Policies

Cancellation Policy:
Customers may cancel their order at any time prior to shipment directly from their order status page and will receive a full refund. If the order has already shipped, customers can still cancel by refusing delivery. Once the refused package is returned to IsoHorns LLC, a full refund will be issued.

Refund Policy:
Full refunds will be provided for orders canceled before shipment or for orders refused upon delivery and returned unopened. Refunds will be processed promptly upon receipt and verification of the returned item.

Return Policy:
If customers are unsatisfied with their purchase, they may return the undamaged product within 30 days of receiving the item. A 20% restocking fee will apply to these returns. Customers are responsible for return shipping charges.

Warranty Policy:
IsoHorns LLC offers a one-year manufacturer’s warranty covering defects in materials and workmanship. Within this period, defective products will be repaired or replaced free of charge. Customers should contact IsoHorns LLC directly to initiate a warranty claim.

Shipping and Delivery Policy:
IsoHorns LLC ships products via reputable shipping carriers. Shipping times, methods, and rates will be clearly indicated at checkout. IsoHorns LLC currently ships to eligible destinations as listed on our checkout page. Customers are responsible for providing accurate shipping addresses. IsoHorns LLC is not liable for delivery issues resulting from inaccurate or incomplete shipping information provided by the customer.